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MSR Teller

San Diego, CA

Post Date: 11/07/2017 Job ID: 15217 Industry: Banking

We are searching for a MSR for a credit union client in the San Diego area.  If you are qualified and interested in applying for this position please contact Ronald Childs  at 619-528-8434 or by email  Ronald@sdistaffing.Com.   Below is additional information about this great opportunity.
  • Location  Carmel Mountain
  • Pay 12-14.50/hr
  • 5  month assignment that may last longer 
  • full-time 40-hour work week
  • Banking  experience  required 

Member Service Representative I / II:
  • A Member Service Representative is the front line employee, serving as the first point of contact for Members. This individual proactively participates in the cross-selling of credit union products & services by establishing a professional rapport with members to assess their financial needs. Responsibilities include accepting cash & check deposits; accurately & efficiently processing withdrawals & cashing checks.

As a Member Service Representative I/II, you will:
  • Greet and welcome members to the credit union in a courteous and professional manner,
  • Process cash and check deposit in accordance to credit union policies and procedures.
  • Process withdrawal requests in accordance to credit union policies and procedures.
  • Post loan payments and general ledger transactions.
  • Answer the telephone, direct calls to the appropriate person and/or takes messages and quotes current savings rates and terms.
  • Support sales efforts of credit union, generates referrals of credit union products and services and opens new accounts at the teller window as appropriate.
  • Provide an unbeatable service experience and adheres to the credit union’ s quality service standards.
  • Process member telephone transfers, check requests, mail, email, night drop and quick drop transactions.
  • Assist with verifications and audits as needed.
  • Perform file maintenance as requested.
  • Balance cash drawer in required time frame.
  • Solve member inquiries and/or complaints.
  • Work efficiently with team members to reach branch goals and maintain branch profitability.
  • Remain up-to-date and knowledgeable on credit union products, services, and related policies, procedure, rules and regulations.
  • Protect the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices.
  • Adhere to company policy and procedure, complete annual compliance training, comply with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union.

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3717 Camino Del Rio South, Suite 100
San Diego, CA 92108
Phone #: (619) 528-8434 -or- (888) 528-8367
Fax #: (619) 528-8498