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Universal Call Center Representative I

San Diego, CA

Post Date: 12/28/2017 Job ID: 15280 Industry: Banking

We are searching for a Universal Call Center Representative I  for a credit union in the Sorrento Valley  area of San Diego.  If you are qualified and interested in applying for this position please contact Ronald Childs at 619-528-8434 or by email Ronald@sdistaffing.Com.   Below is additional information about this great opportunity.
  • Full-time opportunity with a 40-hour workweek
  • Position pays at $14-$15, depending on experience
  • Long term temporary position
  • 9: 30am-6: 00pm shift

Universal Call Center Representative I:
The Universal Call Center Representative is responsible for processes financial transactions and answering member account and service inquiries over the telephone.  Assure calls are answered within a timely manner and data received and given is prompt and detailed while remaining compliant with federal and government regulations. Proactively seeks opportunities in the cross selling of credit union products and services and is actively involved in the training of new call center employees. Routinely strive to provide excellent member service but consistently base decisions on building and broadening deep member relations while remaining cognizant of credit union's  strategic goals. 

Required Skills, Knowledge, and Abilities:
  • 1 -2 years related experience and/or training required.
  • Required background in customer service and sales. 
  • Previous experience in a call center environment preferred. 
  • Consumer lending experience a plus.
  • Must be able to multi-task, function in a fast paced environment and be detail oriented. 
  • Ability to communicate effectively in both written and oral form.
  • Ability to sell products and services effectively and meet goals.
  • Ability to interpret banking regulations and compliance standards. 
  • Ability to build & maintain relationships with internal and external members.
  • Must have the ability to use Word for Windows, Excel, and other Microsoft Office applications, as well as the ability to learn new applications quickly.
  • Must be able to work rotating Saturdays. 
  • Bilingual English/Spanish preferred.

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3717 Camino Del Rio South, Suite 100
San Diego, CA 92108
Phone #: (619) 528-8434 -or- (888) 528-8367
Fax #: (619) 528-8498