Auto Insurance Claims Director

San Diego, CA 92123

Employment Type: Direct Hire Job Category: Commercial Lines Job Number: 7487

Job Description

Insurance Claims Director needed for Insurance Company in San Diego.

The qualified candidate must have 10+ years' Personal or Commercial Auto claims Adjuster experience and a minimum three years recent experience working in a Management role in insurance claims.   


  • HOURS:  Full-Time Hours, Mon-Fri, 8:00AM-5:00PM.  
  • DURATION:  Direct Hire
  • PAY:  $140,000 - $170,000 per year, depending on experience.
  • WORKSITE: This position is hybrid, with 2-3 days in office preferred.
  • BENEFITS:  This client offers a full comprehensive benefits package to include medical, dental, life insurance, 401K, and PTO



  • 10+ years Personal or Commercial Auto Claims experience, including 3+ years of managing Auto Adjuster experience.
  • Experience handling a heavy litigated caseload.
  • Current Arizona and Texas Adjuster Licenses or ability to obtain with 60 days of hire.
  • Bachelor's Degree preferred!
  • Effective customer service skills including empathy and concern for customers.
  • Excellent communication skills, both written and oral.
  • Excellent investigative and analytical skills.
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
  • Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies, and procedures.
  • Ability to coach, guide, and positively motivate employees
  • Exceptional advanced negotiation skills.
  • Position requires the ability to travel up to 10% of the time to out of state offices.


  • Provide leadership, mentorship and development to Claims and Litigation Teams
  • Ensure efficient and effective performance of staff to ensure claim service levels, customer service, and strong business results
  • Identify and address training and developmental needs within the department
  • Provide direction on complex high exposure bodily injury and litigated files
  • Work with Human Resources to ensure staff vacancies are filled
  • Ensure compliance with corporate reporting standards and California Department of Insurance requirements
  • Execute annual review of claims files for quality and service
  • Conduct employee performance management and salary review process
  • Submit annual department budget and monitor variances
  • Maintain positive relationships with local industry and regulatory bodies
  • Remain up-to-date with changes to legislation and trends in the insurance industry, specifically in the areas of litigation and complex bodily injury cases
  • Consistently use data and metrics to drive performance of team and strive to lower overall leakage of claims payments
  • Provide exceptional customer service
  • General oversight and management of all Bad Faith lawsuits against the company
  • Performs other duties as assigned

Meet Your Recruiter

Dallas Pietak
Account Manager

Dallas joined SDI Staffing in 2021. She brings with her nearly 10 years' Account Management experience in Personal and Commercial Lines. As an Account Manager at SDI Staffing, Dallas is able to use her Insurance experience in helping both employees and employers build long-lasting relationships. She is also an active member of the Association of Insurance Professionals (San Diego Chapter) and has obtained her Certified Staffing Professional designation (CSP).

  • Certified Staffing Professional (CSP)
  • Employment Committee Chair San Diego Association of Insurance Professionals (SDAIP)

When she’s not acting as a career match-maker, Dallas enjoys cooking, hiking, traveling, and spending time with her Shih-Tzu.

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About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!