Auto Insurance Claims Director

Insurance Claims Director needed for Insurance Company in San Diego.

The qualified candidate must have 10+ years' Personal or Commercial Auto claims Adjuster experience and a minimum three years recent experience working in a Management role in insurance claims.   

• HOURS:  Full-Time Hours, Mon-Fri, 8:00AM-5:00PM.  
• DURATION:  Direct Hire
• PAY:  $140,000 - $170,000 per year, depending on experience.
• WORKSITE: This position is hybrid, with 2-3 days in office preferred.
• BENEFITS:  This client offers a full comprehensive benefits package to include medical, dental, life insurance, 401K, and PTO

Requirements:

• 10+ years Personal or Commercial Auto Claims experience, including 3+ years of managing Auto Adjuster experience.
• Experience handling a heavy litigated caseload.
• Current Arizona and Texas Adjuster Licenses or ability to obtain with 60 days of hire.
• Bachelor's Degree preferred!
• Effective customer service skills including empathy and concern for customers.
• Excellent communication skills, both written and oral.
• Excellent investigative and analytical skills.
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies, and procedures.
• Ability to coach, guide, and positively motivate employees
• Exceptional advanced negotiation skills.
• Position requires the ability to travel up to 10% of the time to out of state offices.

Duties/Responsibilities:

• Provide leadership, mentorship and development to Claims and Litigation Teams
• Ensure efficient and effective performance of staff to ensure claim service levels, customer service, and strong business results
• Identify and address training and developmental needs within the department
• Provide direction on complex high exposure bodily injury and litigated files
• Work with Human Resources to ensure staff vacancies are filled
• Ensure compliance with corporate reporting standards and California Department of Insurance requirements
• Execute annual review of claims files for quality and service
• Conduct employee performance management and salary review process
• Submit annual department budget and monitor variances
• Maintain positive relationships with local industry and regulatory bodies
• Remain up-to-date with changes to legislation and trends in the insurance industry, specifically in the areas of litigation and complex bodily injury cases
• Consistently use data and metrics to drive performance of team and strive to lower overall leakage of claims payments
• Provide exceptional customer service
• General oversight and management of all Bad Faith lawsuits against the company
• Performs other duties as assigned