SDI Staffing
http://www.sdistaffing.com/wp-content/uploads/2020/01/sdis-logo.png
http://www.sdistaffing.com
http://www.sdistaffing.com
true
Nancy Thai
Director of Client Services
2025-12-04
2026-02-13
Employment Type:
Direct Hire
Job Category: Health and Safety, Workers Comp
Job Number: 7950
Job Description
Director of Client Services needed for a Risk Management group located in Central San Diego.
This is an exciting leadership role where you will take charge of the client services department, overseeing daily operations and shaping the way the team delivers exceptional service. You will manage and mentor a team of client services professionals, fostering growth, continuous improvement, and excellence while ensuring they have the resources and training needed to succeed. The role requires leveraging technical expertise to guide staff, support clients in complex scenarios, and implement innovative solutions that enhance service delivery. You will also oversee operations, monitor performance metrics, optimize resources, and manage key client relationships to ensure high-quality outcomes and client satisfaction. This position is ideal for someone who thrives on leadership, problem-solving, and making a tangible impact across both the team and the organization.
HOURS: Monday – Friday, 9 am – 5 pm
DURATION: Direct Hire
WORKPLACE:
• Hybrid schedule (preferred if the candidate lives within a reasonable distance of the office)
• In-office (option available for those who prefer to work onsite full-time)
PAY: $90k to $110k base salary (DOE)
BENEFITS: This client contributes a portion toward the benefits package.
Job Duties can include, but are not limited to:
• Manage client relationships and oversee the workload and performance of consultants and contractors, exercising independent judgment to balance client needs with team management. Strong time management and communication skills are essential.
• Provide advanced administrative and operational support to drive revenue, enhance productivity, and ensure exceptional client satisfaction. Responsibilities include managing complex client interactions, leading process improvement initiatives, and independently handling high-priority accounts.
• Facilitate quality control (QC/QA) of work produced by consultants, ensuring delivery of accurate and high-quality final products to clients. This process requires discretion and independent judgment
REQUIREMENTS:
• Bachelor's degree in a related field (e.g., Occupational Safety and Health, Risk Management, Engineering) is desired or equivalent practical experience.
• Relevant safety designations (e.g., CSP, ARM, COSS, ASP, ALCM, CRM) are strongly preferred.
• Minimum of 5+ years in a team leadership role relevant for this position
• Minimum of 8+ years of loss control experience managing accounts and consultants
• Underwriting or loss control experience supporting workers’ compensation, general liability and auto liability lines of insurance
• Expert knowledge of Cal/OSHA and federal OSHA regulations, and experience in applying that knowledge to quality control of client deliverables.
•Proficiency in Microsoft Office products, RCT or similar tools
This is an exciting leadership role where you will take charge of the client services department, overseeing daily operations and shaping the way the team delivers exceptional service. You will manage and mentor a team of client services professionals, fostering growth, continuous improvement, and excellence while ensuring they have the resources and training needed to succeed. The role requires leveraging technical expertise to guide staff, support clients in complex scenarios, and implement innovative solutions that enhance service delivery. You will also oversee operations, monitor performance metrics, optimize resources, and manage key client relationships to ensure high-quality outcomes and client satisfaction. This position is ideal for someone who thrives on leadership, problem-solving, and making a tangible impact across both the team and the organization.
HOURS: Monday – Friday, 9 am – 5 pm
DURATION: Direct Hire
WORKPLACE:
• Hybrid schedule (preferred if the candidate lives within a reasonable distance of the office)
• In-office (option available for those who prefer to work onsite full-time)
PAY: $90k to $110k base salary (DOE)
BENEFITS: This client contributes a portion toward the benefits package.
Job Duties can include, but are not limited to:
• Manage client relationships and oversee the workload and performance of consultants and contractors, exercising independent judgment to balance client needs with team management. Strong time management and communication skills are essential.
• Provide advanced administrative and operational support to drive revenue, enhance productivity, and ensure exceptional client satisfaction. Responsibilities include managing complex client interactions, leading process improvement initiatives, and independently handling high-priority accounts.
• Facilitate quality control (QC/QA) of work produced by consultants, ensuring delivery of accurate and high-quality final products to clients. This process requires discretion and independent judgment
REQUIREMENTS:
• Bachelor's degree in a related field (e.g., Occupational Safety and Health, Risk Management, Engineering) is desired or equivalent practical experience.
• Relevant safety designations (e.g., CSP, ARM, COSS, ASP, ALCM, CRM) are strongly preferred.
• Minimum of 5+ years in a team leadership role relevant for this position
• Minimum of 8+ years of loss control experience managing accounts and consultants
• Underwriting or loss control experience supporting workers’ compensation, general liability and auto liability lines of insurance
• Expert knowledge of Cal/OSHA and federal OSHA regulations, and experience in applying that knowledge to quality control of client deliverables.
•Proficiency in Microsoft Office products, RCT or similar tools
Meet Your Recruiter
Nancy Thai
Account Manager
Since joining SDI Staffing in 2022, Nancy has demonstrated a strong aptitude for talent acquisition and client relations. She initially started as a Recruiter and has successfully transitioned into the role of an Account Manager. She has a deep passion for aiding candidates in their career journeys and takes great satisfaction in collaborating with clients to secure ideal candidates to add to their teams. Nancy's extensive knowledge in both Personal and Commercial Lines insurance, particularly with captive carriers, enables her to provide exceptional service. She works closely with clients to understand their specific needs and consistently delivers the perfect match for their offices.
In her free time, Nancy enjoys working out, trying out new restaurants, and spending time with her family.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About San Diego, CA
Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!