Personal Lines Customer Service Representative
Job Description
- STATUS: Direct Hire
- WORKPLACE: Onsite Monday-Friday (Gulfport, FL), unless weather dictates work-from-home necessity
- HOURS: 8:00am–5:00pm Monday-Friday
- PAY: $50k - $55k, depending on experience
- BENEFITS: This agency offers a solid benefits package, including 401K
JOB DUTIES include, but are not limited to:
- First point of contact for incoming calls, providing excellent customer service at all times
- Quoting new business coverage, help develop new accounts
- Forwarding submission packages to appropriate carrier
- Taking claim information, answer questions
- Assist in servicing existing accounts, including renewal process and cross-selling
- Provide administrative assistance to Office Manager and team as needed
QUALIFICATIONS include, but are not limited to:
- Minimum 1 year recent experience in Personal Lines with an Independent Agency, including Homeowner, Flood, Auto, Motorcycle, RV, Marine lines.
- Must hold an active FL 2044 or 220 Property/Casualty license. Active FL 440 Personal lines license is acceptable, if willing to obtain 2044 in reasonable amount of time.
- Hawksoft experience preferred, but not mandatory. EZ Lynx and/or QuoteRush a plus.
- Proficient with Microsoft Excel, Word, and Outlook.
- Spanish-bilingual fluency a plus, but not required.
- Attention to detail and accuracy, and ability to multi-task and meet deadlines is a must.
- Strong verbal & written communication, along with personable, attentive customer service ability.
- Verifiable references from recent employment.
- High School diploma, or equivalency of.
- Must be able to pass Background Check requirements.
- Legal residents of Florida only, Visa sponsorship not available. W2 only.
Meet Your Recruiter
Julie Brown
President
Julie Brown is the President of San Diego Insurance Temps, Inc., a company that she has successfully led since its inception. She oversees two divisions: SDI Staffing, which she founded in 1995, and A-Star Staffing, which was acquired in 2023. SDI Staffing specializes in placing temporary and direct hire employees in the insurance industry across California, Arizona, and Nevada. A-Star Staffing focuses on administrative, accounting, HR, and customer service roles within various industries throughout San Diego County.
Julie is a California Licensed Fire/Casualty Agent and a Certified Staffing Professional. Her professional affiliations include membership in the American Staffing Association (ASA), California Staffing Professionals, the San Diego Association of Insurance Professionals (SDAIP), and PWI San Diego. She has served in numerous roles, including President, within these organizations. Additionally, she is an active member of the Independent Agents and Brokers of both Orange County and San Diego. Notably, she was the first Associate Member on the board of the Independent Insurance Agents and Brokers of San Diego (IIAB San Diego). Julie is also dedicated to education, teaching insurance and personal development classes to clients and industry organizations.
Julie's contributions to the industry have been recognized with numerous awards. These include being named among the Elite Women in Insurance in 2022 by Insurance Business America, receiving the SBA’s “Women-Owned Business of the Year for San Diego and Imperial Counties,” and being honored with the “Employer of the Year” award by the San Diego Workforce Partnership. She has also been recognized with the “Women Who Mean Business” Award from the San Diego Business Journal, “Insurance Woman of the Year” by PWI, “Associate Member of the Year” by the Independent Brokers & Agents of San Diego, and “Insurance Professional of the Year” by SDAIP. Additionally, she received the Career Sponsorship Award from the OPT Program at Grossmont College for her commitment to educating young people about the insurance industry.
Before founding San Diego Insurance Temps, Inc., Julie spent over 12 years working in the insurance industry at both carrier and agency levels in Southern California and North Carolina. Her roles ranged from sales and customer service in personal and commercial lines to operations management, giving her comprehensive industry knowledge.
Julie holds a Bachelor of Arts degree in Sociology with a minor in Economics from the University of California, San Diego. A San Diego native, she is married with two married children and enjoys crochet, camping, and reading in her spare time. During race season, she can often be found at the race track, where her son and son-in-law compete in 600 Midgets or dwarf cars.