Underwriting Operations Supervisor

San Diego, CA 92123

Employment Type: Direct Hire Job Category: Workers Comp Job Number: 7136

Job Description

Underwriting Operations Supervisor in Workers Compensation needed for an insurance carrier in San Diego, CA.  
The Underwriting Operations Supervisor is responsible for supervising the operations of the Underwriting Department in addition to being responsible for providing support to the underwriting function through customer service and processing of underwriting files. This includes direct supervision of the department support personnel. This role is responsible for maintaining an efficient operational workflow in support of company strategy. 
  • HOURS: 08:00 am – 05:00 pm PST
  • DURATION: Direct Hire
  • WORKSITE: This is a Hybrid remote role working 3 days in the San Diego office each week, Monday, Tuesday, and Thursday
  • PAY: Depending on experience, $70,000- $100,000 per year
  • BENEFITS: This client offers a full comprehensive benefits package.

Job Duties can include but are not limited to:
  • Participate in the implementation of business strategies to effectively achieve policy service objectives.
  • Participate in the implementation of operational and policy service workflow processes and standards. Ensure effective implementation.
  • Manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; utilize available resources in a cost-effective manner.
  • Effectively manage production information reports.
  • Act in a collaborative capacity with both internal and external customers to resolve problems/issues quickly. Establish priorities and make workflow decisions.
  • Assure that contractual commitments are met.
  • Act in a proactive manner; resolve matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
  • Develop and maintain positive and productive relationships through on-going dialogue with Underwriting Management, Underwriters & agents/brokers.
  • Maintain an appropriate level of customer service.
  • Participate in projects as assigned.
  • Perform all necessary staff management functions; recruiting, training, development, goal setting and manage performance to support growth.
  • Takes responsibility for own actions and decisions.
  • Mentor and motivate less experienced members of the staff

  • Requirements:
  • Bachelor's degree preferred
  • Minimum of 3 years’ recent experience in workers compensation underwriting operations, audit or compliance and 1 or more years recent leadership experience with direct management and mentoring of staff. 
  • Policy Service background with emphasis in Workers Compensation.
  • Working knowledge of NCCI and CA WCIRB basic manual rules, premium rating and standard forms required. 
  • Proficient with Microsoft Word, Excel and Access or other database experience required. 
  • Excellent math, problem solving, and project management skills required. 
  • Broad working knowledge of workers comp coverages, procedures and rating. 
  • Excellent communication skills, both verbal and written.

Meet Your Recruiter

Julie Brown

Julie Brown is the President of SDI Staffing.  She started SDIS in 1995 and specializes in placing temporary and direct-hire employees throughout Southern California for the insurance and financial services industries. Julie is a California Licensed Fire/Casualty Agent and a Certified Staffing Professional.  She is a member of the American Staffing Association (ASA) and California Staffing Professionals.  She is the past president and current treasurer of the San Diego Chapter of California Staffing Professionals and is the director for the San Diego Chapter on the state board.  She is active in San Diego Insurance Women and PWI, where she has served numerous roles including president.  She actively participates as a member of the Independent Brokers and Agents of San Diego, and the Risk Insurance Management Society (RIMS) San Diego Chapter.  In 2008, Julie was asked to join the steering committee of the San Diego Chapter of the Insurance Industry Charitable Foundation (IICF).  She also teaches insurance and personal development classes to clients and industry organizations.She has been recognized with numerous awards, including SBA’s “Women Owned Business of the Year for San Diego and Imperial Counties,” “Employer of the Year” by the San Diego Workforce Partnership, “Women Who Mean Business” Award from the San Diego Business Journal, “Insurance Woman of the Year” from PWI, “Associate Member of the Year” by the Independent Brokers & Agents of San Diego, and the Career Sponsorship Award by the OPT Program at Grossmont College for her dedication to educate young people about the insurance industry.

Prior to founding SDI Staffing, Julie spent more than 12 years in insurance both at carrier and agency level in Southern California and North Carolina.  From sales and customer service in both personal and commercial lines, to operations manager, Julie learned the insurance industry.

She is a native of San Diego, married with two children, a daughter and a son, and enjoys camping, reading, and attending her kid’s athletic events.  She has a Bachelor of Arts degree in Sociology and a minor in Economics from the University of California at San Diego.  During race season she can be found every other weekend at Barona Speedway watching her son and husband racing dwarf cars.

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